Originally Posted by mywifeisincoach
You should know that the frontline employees do not have anything to do with such issues. Although you sound as though you were being polite, considering that you have made the suggestion before seems as though you were looking for a fight. Sometimes not acknowledging such comments when the employee was not directly servicing you is a nice way to not have to agree or disagree with what one has suggested when they may have nothing whatsoever to offer to the suggestion.
I'm the customer. I have a comment. It's not my responsibility to know who to talk to. I see an representative of the company, and I tell them something. Since it never gets an action, I repeat it.
Not acknowledging a customer who is talking to you in RUDE.
Whenever I get a comment from the general public I want to blow off, I usually say something to the effect of "I'll let the guy in charge of that know".
Again, the customer has a responsibility to pay the company. The company is responsible for everything else.
STOP BLAMING THE CUSTOMER