Originally Posted by rahmanbar
Before we proceed any further.
There are two earlier threads dedicated to a discussion of all aspects of Marriott's EEO offerings.
The sole purpose of this one is to discuss the advisability of requesting (or not pursuing), Marriott to appoint a "lurker" for the MR Forum who would interact with contributors similar to the Starwood Lurker (who interfaces on issues not only concerned with, but also beyond their customer loyalty program) on the SPG Forum.
Those who feel it should be pursued are encouraged to discuss potential strategy(ies).
Last time in LA I was able to meet the Starwood Lurker and actually learned a few things of interest. He has held many different positions within Starwood which has allowed him to answer questions beyond SPG and the Terms and Conditions. He also pointed out that at one point BA contacted him about a Lurker and he told them (BA) that unless the Lurker had some authority, it would be completely useless. Starwood Lurker also relayed some interesting stories about his current job within Starwood and some of his personal insights into the hotel industry. (I was amazed at some of the issues that he had to deal with and the resolutions that he had to undertake).
While I applaud Marriott for taking the initiative to place a Lurker on these boards, they have made the mistake of not granting this person enough power, something that is crucial to resolve issues and openly explain initiatives and decisions within the company. The other issue (and this is pure speculation) is that Chris either does not know much about the workings of Marriott besides Marriott rewards thus, he quotes the T&Cs or
he is restricted to the purview of Marriott Rewards and the T&Cs thus, is unable to comment on other issues more fully.
In any case, Marriott made the first step by establishing a lurker, now they need to improve upon it by empowering the lurker and or replacing the lurker with a more well rounded one.
Dan