Originally Posted by SDF_Traveler
I didn't really like the TSO's calling me by first name which they did at BWI each time -- I suspect it is part of the plan to see what the reaction is.
More likely they were just being rude. Thanks guys, but I'll let you know when we're on a first name basis.
My favoriate, however, are the telephone CSRs who call themselves by their last names, and address customers by their first.
