Originally Posted by rahmanbar
So, in terms EEOs let's go ahead with the 'Plan B' approach and notify Mr. M's office each and every time a hotel mishandles one and causes a guess to suffer inconvenience.
Let's not.
I have yet to "suffer" on any stay that Marriott thanked me with a free night. Rather than complain after something you anticipate happening actually does happen, why not proactively work on prevention? Let us know if you don't have the experience necessary to figure out how to do that.
As I have posted before, I have never had a problem with EEOs. Clearly others have but I don't think we're talking about a pandemic. Maybe I'm very lucky, overly conscientious or just nice. Whatever it is, it seems to be working.