<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by mhbaker:
UDL Helper: I'm not buying any DL tickets, K class or otherwise, because DL's competitors are consistently beating you on convenience, price, comfort. I'm not taking discretionary trips as in prior years to maintain my elite status, because there is no longer any "there" there in SkyMiles. You won't miss the reduction/loss of my business...but how many more are there like me?</font>
Well, we could start a list (and did in an old thread) with me on it.
convenience ... unlimited upgrades would be nice ... oh, that's NW, not DL
price ... everyone's about the same in competitive markets ... and as for CASM NW is $0.082 vs. DL's $0.084 ('02 figures from Fortune) and yes, they're both losing money ... seems like parity here
comfort ... I won't do DL TundraJets when I get NW DC-9's and Avro's with F seating (heck even their Scarebus 319's & 320's are better than a TundraJet).
DL's numbers look pretty bad overall ... as do all the majors. Not a good time for any carrier to watch your long-time customers
leave? (For fun comare the number of NW or AA people asking about DL comps to those going the other way.)
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Leo showed us his new loyalty program so we showed him ours ...
2003 DL spend = $0
2003 NW spend = $21.4k and increasing