I was trying to be circumspect hence my use of the words 'substantially unaddressed' in the EEO thread first posted yesterday (from which the above quote is lifted).

I feel very strongly about this, hence my bumping my initial thread (from 2005), having to do with the administration of Marriott and Renaissance B1G1 Weekend Night EEOs.

But, actually the overall issue - customer satisfaction - goes beyond EEOs.

Be it website performance, service at properties not on a par with what we (or Marriott) would expect at a Marriott-branded property, to allegations of hotels trying to manipulate the days that a Stay Anytime award is valid, those are obviously beyond Chris' purview.

Witness the myriad of issues raised here and the far-ranging opinions they engender.

It's beyond simply Marriott Rewards and queries as to its terms and conditions - it's more along the lines of what Socrates provides (unofficially) as guidance and opinion.

So, in terms EEOs let's go ahead with the 'Plan B' approach and notify Mr. M's office each and every time a hotel mishandles one and causes a guess to suffer inconvenience.

But perhaps it's time to discuss strategies to effect the appointment of (or the empowerment of Chris as) "The Marriott Lurker."