FlyerTalk Forums - View Single Post - Delta Shuttle off peak fares - another case of poor customer service
Old Apr 19, 2003 | 11:05 am
  #10  
businesstraveler
 
Join Date: Aug 2001
Location: Boston, MA, USA
Posts: 1,470
I guess I should have mentioned this was flying mid-week (depart Weds noon, return Thurs noon), off peak shuttle service, w/6 days notice. US Air $237 - Delta $435. Guess who won.

I even called Delta Cust Serv. The response "we don't match competitors fares, but we will look into it in regards to future pricing".

I understand that Delta and all of the airlines are in business to make money. I understand that all of the airlines are hurting right now. But it seems to me if you have a choice btw getting $237 for a seat and keeping a good customer or getting nothing for a seat and upseting a good customer, you would choose the former.

Am I missing something?

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