Originally Posted by johan rebel

Found this gem on Skytrax Passenger Opinions :

KLM - by Chris Parsons
18 May 2006

"AMS-BKK in Economy. Being a 'Flying Blue' Gold card holder (previously platinum and on course again to regain this status), I am very familiar with the varying levels of service of Skyteam members. Being on business in BKK I decided to bring my wife out from the UK to join me and have a vacation. On the sector AMS-BKK, and after the in-flight brief stating that during the 'quiet hours' of the flight passengers should help themselves to refreshments from the galley. My wife couldn't sleep and decided to go tot eh galley for a glass of water and something to eat. After waiting some 20 minutes and with no FA in attendance, she pure herself a glass of water and a small cup of nuts that were in a large bag. No sooner had she returned to her seat but a male F/A approached her and started shouting at her, accusing her of stealing the nuts that were for "crew use only". He then asked how she would feel if he "came to your house and stole". He was so loud that sleeping passengers woke up and my wife burst into tears. Even now some three weeks later it still upsets her very much. What upsets her is not the accusations but a female travelling alone on a long haul flight, looks to the FA for safety and security and to have one shouting at you is more than unacceptable. we have written to KLM and will wait first for the reply, as this was totally unacceptable."

Johan