Originally Posted by sfbarry
I received your email recounting your screening experience at Ted Stevens Anchorage International Airport (ANC) on Friday, May 12th. As you stated, the Transportation Security Officer (TSO) recommended shoe removal. While the removal of footwear is strictly optional, it often means passengers spend less time navigating the security checkpoint. You indicated your shoes didn't "meet the TSA profile." However, there may have been a requirement to randomly select persons for secondary screening. Some security policies and procedures are not public knowledge and may be instituted to reduce predictability.
If you have concerns, complaints, or compliments regarding the TSA screening operations at ANC in the future, you can notify the Supervisor on duty at the screening checkpoint, a Screening Manager, or fill out a customer response card available at the checkpoints.
Sincerely,
Ms. TSA CSM
TSA Customer Support Manager, Anchorage [/I]
So it was a "random" selection??? How silly of me not to have thought of that.....
Why was that any one who took off their shoes got waved through???
That response is clearly fromm the Kip Hawley school of response writing. The one where they're "trying to keep the terrorists off-track" or something like that.
Basically, the person is telling you you're right, but they won't admit it -- either because of SSI or just ego.
I just hope you wrote the GSC and/or ASM about this. The airport folks need to know about this as well since the TSA are merely tenants in those airports.