Originally Posted by remyontheroad
I can accept that you can't do it if you really can't, but why then would the guy give me the spiel about reticketing...
What he probably meant was something like:
"If it's of vital importance to you to be in the same PNR then we can cancel your existing bookings and make a completely new booking that has both of you on the exact same itinerary and on the same PNR"