Originally Posted by CherylD
Hi, rrgg - thank you for the additional info on calling Iberia for seats. I have been reading other threads in this forum and just finished one on how bad Iberia is to fly - hoping to hear something positive here as I will be flying from VCE-MAD for a stopover and then MAD-ORD the next day. It seems like there are a lot of reasons for me to try to change my routing before I finally ticket these. Yet, now my daughter is really hoping for the Madrid stopover(she is learning Spanish). Thanks again! Cheryl
IB is not as bad as some say. Personally I find them fine in the sky, particularly up front. Where I personally have found them poor is with their ground and telephone sales & service. Unfortunately if your initial contact is poor, even if something later is good within their service delivery, you are unlikely to remember is quite as positively. This is IBs core issue.