Originally Posted by coltom
Umm, well no. Personally, I'd rather drive than fly Southwest. Like from MIA to SEA. Or swim to HKG. Better than hovering in the boarding area hoping for a zone that will give me a good seat. Oh wait - there are no good seats. And don't get me started about my (delayed) west coast trip from BWI via BNA thru LAS to LAX on no more than a Slim Jim and crackers. Only 12 hours - not like I'm going to starve or anything.
Fool me once... (and what's with the dunce caps and Mickey Mouse ears on the GAs? Not really a confidence builder....)
If you want to drive, that's fine. I just look at the numbers. You may not be a customer of Southwest, millions of others are. It is an absolutely superbly run company--that's why I have been an extremely happy investor for almost twenty years.
I am not surprised that Southwest doesn't serve food; after all, restaurants don't fly customers.
Keep in mind that, on average, very few people complain about Southwest to the DOT. If Continental treated me the way Southwest does, you bet I'd be on the horn to the DOT. LUV makes no pretenses about what it offers: essentially, a bus with wings.
Anyone with reservations about Southwest Airlines, go grab the most recent 10-K--do the same for the other carriers--the comparison is stunning.