Originally Posted by ContinentalFan
You raise a good point. There's one stellar example in the airline industry of a company that does things right: Southwest Airlines. Of course LUV to some extent serves a slightly market than Continental--kind of a Motel 6 versus Continental.
Umm, well no. Personally, I'd rather drive than fly Southwest. Like from MIA to SEA. Or swim to HKG. Better than hovering in the boarding area hoping for a zone that will give me a good seat. Oh wait - there are no good seats. And don't get me started about my (delayed) west coast trip from BWI via BNA thru LAS to LAX on no more than a Slim Jim and crackers. Only 12 hours - not like I'm going to starve or anything.
Fool me once... (and what's with the dunce caps and Mickey Mouse ears on the GAs? Not really a confidence builder....)