I thought I'd share a positive experience I had today.

I spent the better part of the afternoon searching all of Skyteam for an award flight MCO > SFO in August. I could nearly get the pieces put together, but not fully. Very frustrating, and I really don't like to use miles for domestic travel anyway, but I need to in this case. I called AMEX to inquire about who I can transfer MR points to, and F9 came up.

Granted, the hold time for the award desk was unreasonably long (I almost missed the CSR when I had to leave my desk for a bit and left the speakerphone on). Once connected, though, I was pleasantly greeted and welcomed as a new customer. I was very surprised to be offered a 15K(!!!) award on my days and times in less than a couple of minutes. Very positive.

I'm looking forward to flying this airline. Thanks, Frontier.