Originally Posted by itsme
That is how close to departure time one should be able to purchase a ticket online? But one can purchase still closer in time to the scheduled departure (until what cutoff?) over the phone? And the reason, or at least a reasonable rationale, for cutting off online sales before phone sales, if that is indeed the way it works, is what?
(In another thread, the OP complained that he wasn't able to purchase online, because it simply couldn't be done, or at an airport ticket counter, because the line was too long. He didn't say how much in advance he was trying either of those. I can understand that one might encounter too long a line at a busy and/or understaffed airport ticket counter, but I don't understand why one shouldn't be able to purchase online until very close to departure time. Thus, I asked if anyone knew at what point UA cuts off online and phone sales, why they might not wait until sooner before departure, and why it should be different for online and on the phone if it is in fact different.)
A ticket agent told me that not a phone agent. I think 2 hours is a fair cut off. it is one hour to check in online. I have never tried to do it over the phone as the one time i did the indian call center charged my CC for a flight that left at 6am, when it was already 10am
I don't know the reason they have a cut off except that airport control?
Originally Posted by itsme
(In another thread, the OP complained that he wasn't able to purchase online, because it simply couldn't be done, or at an airport ticket counter, because the line was too long. He didn't say how much in advance he was trying either of those. I can understand that one might encounter too long a line at a busy and/or understaffed airport ticket counter, but I don't understand why one shouldn't be able to purchase online until very close to departure time. Thus, I asked if anyone knew at what point UA cuts off online and phone sales, why they might not wait until sooner before departure, and why it should be different for online and on the phone if it is in fact different.)
is that my OP you are talking about?