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Old May 10, 2006 | 9:12 pm
  #7  
number_6
Original Member
25 Years on Site
 
Join Date: May 1998
Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
Posts: 19,593
Interesting how the same feature can be construed differently. I prefer the AA J IFE on the 763 (which is what AA operates on these routes) ... it is a personal DVD player with a selection of about 20 well-chosen movies. A lot better than the LAN IFE (for me). It is the AA 777 J IFE that sucks -- but not relevant to these routes.

AA J catering out of EZE is spectacular -- markedly better food quality and presentation than other routes (same menu but better execution). I presume SCL also has good catering (but I've only flown LAN F out of SCL, except for SCL-EZE and on that short route LAN is pretty poor in J).

For service, LAN is atrocious on the ground until you find the 1 person who is competent (and then the service is excellent); it took 20 minutes to change a full-J ticket from 1 flight to another an hour earlier (as my connection arrived early). In-flight is hit and miss, the FAs disappear at times but give good service at other times; it is no better than AA, just 30 years younger FAs.
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