FlyerTalk Forums - View Single Post - What does LHR Ticket Agent do when pax doesn't have valid passport?
Old May 8, 2006 | 11:29 am
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KVS
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Originally Posted by SquareDanceGuy
It's certainly not AA's fault that the courier service did not deliver, yet it's not our fault either!
Why exactly would one expect an airline to gift them, say, $200 (the amount of the change fee) for the faults of some completely unrelated 3rd parties?

If one believes that the courier company is at fault, then they should send the bill to them, not AA...

Last edited by KVS; May 8, 2006 at 4:10 pm Reason: Quote author correction
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