Originally Posted by yyznomad
... Either that or they just want to make things difficult (which isn't a long shot)!
Really?

I don't see that at all.Many of the airlines best customers use the MLL.Many
potential best customers also get to use the MLLs through the use of the MLL coupons or are invited in by a current member.
There are occasions where there is confusion ,but I doubt that staff would do anything on purpose to make things difficult.