Originally Posted by GVA
... it is about an actual bmi employee (seems like a real person) doing their job well (what are the odds).
I do think this is a bit unfair. My own experience of hundreds of BMI flights over the years is that the staff have been friendly, experienced and professional. Very rarely do I meet someone "not doing their job well." Sure, many of them are a bit demoralised at modular madness, but most of them just carry on regardless...
Grantosol