Originally Posted by Aviatrix
I know it's probably a stupid question... but why can't KLM operate a system like the system they have at NW? For those who are not familiar with the NW system... certain seats (front rows, emergency exist rows) are blocked off for use by Elites only; when you check in online with your Elite number the system will let you pick seats in the blocked contingent.
???? Not for me. I'm CO Plat and was attempting to book EWR-AMS on NW website yesterday. The flights I picked happened to be all KL metal, but NW flight numbers. When it came time for seat choices, I saw there were lots of empties in the elite/front of coach, but everytime I 'clicked' on one, nothing happened. I finally took a 'regular seat (23C) and that worked, I then had to call NW and be put on hold for quite a while before gettng my original first choice of seats. They told me it was because I had used my CO Plat number, and that (for some unknown reason) wasn't recognized by their system ??
PS- I am not a new CO Plat, but have had that status for the past 5 or so years.