Originally Posted by 4thplz
There are times we are trying to arrange for an aircraft swap. When that happens the plane can go out on time.
LAS is a pretty large station that has the ability at times to rearrange planes. Doesn't always work out, but at times it can.
We may have known much earlier than 7:30AM that it was going to be late in arriving, but that doesn't always mean we aren't going to try to rearrange a few things.
Behind the scenes there can be many people trying to figure out another plan of action.
(Ground Crew is quite amazing at times
)
When you hear the "gate change" announcements, that is usually when we are rearranging our puzzle
It may have been they were not exactly trying to give misinformation as much as they were trying to figure out a way to still get the plane to leave ontime. On time is a major concern for SWA.
I, too, have experienced WN's POOR communications about delays. Typically, planes don't magically appear somewhere. Having worked for AA at DFW, I am totally aware of swapping aircraft. However, WN seems to do a poor job of communicating their intentions.
While I don't advocate telling every detail to the passengers, WN operations needs to do a MUCH better job at informing the gate agents of what exactly they are planning to do. I would also expect the agents to tell the TRUTH when specifically asked. Deliberately lying to the customer is NEVER acceptable.