FlyerTalk Forums - View Single Post - Is Delta Missing The Point or Are We Missing The Point?
Old Feb 24, 2003 | 7:28 pm
  #19  
aceflyer2
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Join Date: Jul 2002
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The million dollar question is does Delta really care what we think. It doesn't appear so. If Delta's new focus is on no-frills service (ie., Song), no amount of advertising is going to make a difference. Believe me ,though, I wish they would have a change of heart. The airlines that make it are going to have to be visionaries and in touch with the preferences of their customers. It's a shame that Delta couldn't positively differentiate itself from its competitors by making changes that were in sync with customer desires.
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