I used to think that we were not very representative. The last month or so, every single DL pax I've spoken to has some knowledge about the changes and is pissed off (yes, mostly seat opponents, but they have all been GM's and PM's) and they are all pissed. Last week I had dinner with a certain VIP, who you normally would not think knows about or cares about this stuff. Not only was he well versed but had already started shifting his flights to another carrier.