I think this board is more representitive then you might think. I have 300 plus employees of which 200 or so travel for business mostly on Delta at least until recently. None of them have expressed happiness with any of the changes and I have even observed Delta's flyer concerning the changes in the breakroom where there has been detailed discussion. Myself and one other employee that I know of even look at this board. So while there might only be 30 unhappy PM's here what about the GM's and SM's I can tell you they are equally unhappy. A focus group of 30 people can be pretty representitive and tell you alot about a product, service or message.