Is Delta Missing The Point or Are We Missing The Point?
As each day passes, it is becoming clearer to me that Delta's strategic objectives have changed. I believe the fact that they are not listening to us is no mistake. Obviously, they are hearing but not listening. They "really" don't care about the frequent business traveller anymore. Their new emphasis is on the traveller looking for the cheapest fare (therefore Song) and that is where they are putting their resources. Any emphasis on premium travel will be reserved for lucrative international routes. Will it work? Only time will tell. But, let's face it, if Delta really cared about what we thought, something probably would have been done by now.
[This message has been edited by aceflyer2 (edited 02-20-2003).]
[This message has been edited by aceflyer2 (edited 02-20-2003).]