jetBlueNYFL

I sent jetBlue an email about the new same day travel policy...I guess when you weigh out the pros and cons, it's a pretty decent idea. Here is their response (which arrived in less than 24 hours, compared to waiting nearly 30 business days for a form letter from AA!):

Thank you for your email regarding our new same day confirmed travel guidelines. We appreciate the
opportunity to address to your concerns.

We recognize your concern about paying $25 to change to another flight on the same day. Our
previous guidelines for confirmed seats on a same day flight would result in a $30 change fee, as
well as being charged the difference in airfare, which could be a large amount, depending on how
much was paid for the original flight. So in that respect, $25 is quite a savings.

We have implemented emergency procedures as well. In the event of a missed flight due to unforeseen
events, such as heavy traffic, if a customer arrives at the airport within a reasonable amount of
time (one to two hours maximum) of their original flight, they will have the option to fly standby
without a charge. Severe weather issues will still be dealt with on a case by case basis.

We feel that by offering the $25 confirmed seats, our customers will be better served by planning
their schedules accordingly, instead of spending numerous hours in the airport waiting for a standby
flight.

We are pleased that JetBlue is still your favorite airline! We love having you as a customer! We
enjoy receiving emails from you, what you love about us and what we can improve upon.

May all your skies be JetBlue!