^ to you! I fully agree. (Even if sometimes it manifests itself in an apparent lack of service - and the same, if not even more, is true about Australian culture, which is more egalitarian that American.)

These large cultural differences in manifest themselves many ways, even in the greater working life of US FAs. I'd feel uncomfortable if we had "elevator girls" and "tea girls" at US businesses.

But the US airlines seem to place training at the bottom rung, and the employees have not been able to grasp that their long-term well-being hinges on providing consistently good service, IMO. Perhaps that would take leadership modeling customer-fitst attitudes.

I do think there is a difference between good service and subservience. I enjoy the former, but the latter makes me uncomfortable.