FlyerTalk Forums - View Single Post - Marriott refuses to honor rate error
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Old Apr 28, 2006 | 6:01 am
  #15  
Brendan
All eyes on you!
25 Years on Site
 
Join Date: Dec 2000
Location: Charleston, SC, USA
Programs: Avis Pref+, Hyatt Explorist, Marriott Life Gold, Honors Silver, IHG Plat via MC.
Posts: 6,789
No way, Tfong007! People are human & should not be expected to forfeit years of salary.

I agree partly with Sbrower that it is unethical to exploit an obvious error & try to hold the company bound. However, if it is an error, the company has a duty to cancel fairly quickly, not months later, & to reimburse the customer for any expenses caused, such as airline penalties.
A few years ago I booked a rate of C$0 a night at the Delta of Whistler, BC, in April for July. I even got a confo e-mail! In June I checked my res & found that they had changed my rate to $179 a night without notifying me! So I called CS to let them know & to cancel, for I ended up not needing to go.
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