The relevant rule as published by CX on cxagents.com says:
Code:
Travel must be in a continuous forward direction between TC1-TC2-TC3. Backtracking within a continent is
permitted, except as follows:
- Backtracking between Hawaii and the continental US/Canada is not permitted
Code:
Only one intercontinental departure and one intercontinental arrival is permitted in each continent.
Exception 1 - Two permitted in North America when one is a transfer without stopover
Exception 2 - Two permitted in Asia, when one is transfer without stopover or on direct single
plane service, btwn the Southwest Pacific and Europe.
And as on the star files as pulled by UserMark at
http://www.hardlink.com/~markdu/OWFi...Explorer.html:
Code:
117N . 4. TRAVEL MUST BE IN A CONTINUOUS FORWARD
118N . DIRECTION BETWEEN AREA 1-AREA-2-AREA 3.
119N . BACKTRACK WITHIN A CONTINENT IS PERMITTED EXCEPT
120N . AS FOLLOWS:
121N . -BACKTRACK BETWEEN HAWAII AND THE CONTINENTAL US
122N . INCLUDING PRVI//CANADA NOT PERMITTED.
Code:
123N . 5. ONLY 1 INTERCONTINENTAL DEPARTURE AND 1
124N . INTERCONTINENTAL ARRIVAL PERMITTED IN EACH
125N . CONTINENT EXCEPT AS FOLLOWS:
126N . * 2 PERMITTED IN NORTH AMERICA WHEN 1 IS A
127N . TRANSIT WITHOUT STOPOVER.
128N . * 2 PERMITTED IN ASIA WHEN 1 IS A TRANSIT
129N . WITHOUT
130N . STOPOVER OR ON DIRECT SINGLE PLANE SERVICE
131N . BETWEEN THE SOUTHWEST PACIFIC AND EUROPE.
I think the problem is that some of the marketing material modifies the TC zones to "continents" when this is not the formal rule (SWP and Asia are both in TC3). You need to persuade the agents to look at the formal rules on their systems, not the marketing material.