I stay often at this hotel. The manager is working very hard to improve service and has been doing a good job. I always request a king room on the RC floor. Thr king rooms have a small sofa as well as a comfortable chair.
I'm surprised at the bedding problem. I thought all the rooms have the "Heavenly bed" which we like and have gone so far as to identify the bed with thoughts of getting one for home.
A good rumor from one of the employees is that Scalinis will reopen in about a month. This was a great restaurant but closed after 9-11.
Bob