These relationships are jeopardized by the actions of '318 room man'. No-one would build an expensive hotel just to give away the rooms free, so why don't we just accept that they made a mistake - and instead of booking lots of rooms, give them a call to let them know!
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Yes! As anyone who lost money on the dot.bombs knows.... Had the error been pointed out to HH, they probably would have given Honors points or a free mistake as a reward.

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Next time '318 room man' makes a mistake, I for one would like to hear all his excuses as to why the aggrieved party should not nail his b**ls to the floor until he compensated them.
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It really irks me that in the internet age one slob sitting on his fat a** in Germany or wherever can screw up things for the rest of us. Hilton doesn't need that kind of customer. (Haven't the airlines banned certain folks?)