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Thread: How long do I have to wait for my Gold card?
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Old Apr 25, 2006 | 9:39 pm
  #14  
hermanni
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Join Date: Feb 2006
Location: HEL
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Posts: 363
BA responds!
I'm still waiting for the Gold card I achieved on the 16th of February.

I wrote a (real) letter to BAEC last week. Got an email reply yesterday:
Subject: Your British Airways Gold Card

Response25/04/2006 01.53 PM

Thank you for your letter of 20 April.

I am concerned you have been so disappointed in our service, and especially that you did not receive your Gold Card yet.

We have sent an email to the responsible department in the United Kingdom, who will sent the card to you within the next week.

Please accept my apologies on behalf of everyone here, and my assurance that we do pay close attention to what our customers tell us.
We are working hard to get every aspect of our service right for every one of our customers, so it is genuinely helpful to have your letter pinpointing where we need to focus our efforts. Thank you.

I realise we have not met our usual high standards this time, and I hope that there will be more for you to enjoy when you next fly with us.

Yours sincerely

Jana Pickert
British Airways Executive Club
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