Originally Posted by Clipper801
Assuming information posted at
http://www.aircanada.com/en/travelin...concierge.html is correct which I cut and paste in parts below:
"Concierge Service
If you're an Aeroplan Super Elite member - or travelling in Executive First on an International flight, a personalized and dedicated Concierge Service is now available to you in 22 airports around the world. ....." (Very clear that North American Executive Class is excluded.)
The complete quote (including the bit above) appears to state at least twice that the benefit is provided
in-airport. Providing access to a phone number could be considered a courtesy provided to frequent users: SE customers are not limited by cabin of travel. This does not take away from the on-site service available for those in ExecFirst.