Originally Posted by HeathrowGuy
Understood, and I'm not opposed in the least to the group gift idea, but I didn't speak to peons -- I spoke directly with the Alitalia General Manager for Canada, who then transferred me to the senior Alitalia Customer Care representative for Canada. If it is the case that *they* cannot act "reliably" on behalf of Alitalia, then this is an even bigger sh!tshow than I imagined...
It is disappointing .... but I cannot help but think that AZ needs better managers in Rome.