Originally Posted by GUWonder
For the persons (at AZ NYC and AZ YYZ) who are fixing our messes for us. (They are fixing messes that were of a making from higher ups who had a change of heart for the better and now they are left doing the fix-ups; and being any employee dealing with an employer's mess is rarely fun.)
Understood, and I'm not opposed in the least to the group gift idea, but I didn't speak to peons -- I spoke directly with the Alitalia General Manager for Canada, who then transferred me to the senior Alitalia Customer Care representative for Canada. If it is the case that *they* cannot act "reliably" on behalf of Alitalia, then this is an even bigger sh!tshow than I imagined...