From my reading of the thread, I can see both sides of the dispute as to the incorrect and very low room rate for the RI Times Square posted on marriott.com and other travel sites such as Travelocity. What is somewhat surprising and seemingly outside the Marriott culture is the response of some Marriott individuals to queries reported in the thread, assuming of course, that the reports are accurate. The cited rudeness and ridicule seems way beyond the pale, especially for a company most of us admire. Regardless of what the outcome of the dispute is, I hope and believe Marriott will take a close look at the way the affair was handled.