<font face="Verdana, Arial, Helvetica, sans-serif" size="2">They have made the conscious decision to move to an automated model -- with all the risks that this entails. If they're letting the computer make contractual obligations, they must abide by those obligations.</font>
Does it matter if it is airlines or hotels?
If you buy a $29 UA ticket to France and the airline says we goofed,and we are willing to fly you to France for free but we will charge you 1/2 of the lowest "real" fare to get back.---Would you be happy with this?
Everyone knows that a $29, even a $100 return trip to France is a mistake. I see no differnce between booking this and the $0 hotel rates. 300 rooms may sound excessive but who knows, maybe this person is having a wedding or other family party.
If Hilton wanted to be smart about this they would honor the rate. I doubt this person is going to be able to stay all 300 nights that he/she has booked.
[This message has been edited by Tango (edited 08-31-2001).]