Originally Posted by Khabibul35
By the way, lightning strikes thrice. On the return flight, SJC-MSP, 10 days later, my flight was delayed 30+ mins because no pilot was available even though we had already boarded. I understand that there's a contract of carriage, and I'm not expecting anything out of Northwest, but this experience leads me to believe that if I ever plan to get to a destination on time that NWA is not the airline I would choose.
This near 100% utilization idea seems like it's NWA's attempt to increase efficiency, but it's doing the opposite. Customers will not be happy.
Few things for you to think about
:
1. Any company that isn't running employees at or near 100% utilization is just throwing away money. I would guess that all airlines are the same way.
2. No airline has 100% on-time record. Delays happen no matter who you fly.
3. I've flown 150+ segments in the last 12 months on NW and I can count on one hand the number of times I've arrived late due to controllable reasons. If you count weather delays, it's probably twice that but I'm pretty sure I don't need to use any toes.
4. There's someone out there I'm sure who has flown only 15 segments and has had more delays than me. Bottom line is sometimes things just don't go your way no matter which airline you are on.
5. Yesterday, my flight left early and got in early. Does that mean I owe NW compensation????
