I signed up for the Platinum Card under the premise of a 25,000 MR bonus, which I was promised on the phone with a CSR (nothing official in the mail). To date that bonus has not arrived.

The only benefit I use of the Plat card is Lounge Access, and I can purchase a President's Club Access for $325 (as Silver Elite) and get access to ALL Skyteam lounges w/ 2 guests.

I am going to call Amex tomorrow and inquire into the where abouts of my 25,000 bonus MR I was promised.

If am I told that I will not get them, has anyone had experience with having the annual fee credited, if I were to downgrade? ( I have only had the Plat since Jan.)

I was originally planning to downgrade to preferred green in Dec, however upgraded to Plat with the promise of the 25k points



Thanks,

Andrew