Originally Posted by psychephylax
An incorrect assumption....As a 5* you're not entitled to an upgrade. The text of the T&C's read that as a 5* you have a benefit ofa complimentary one-car class
upgrade based upon availability (To put it in plain English, if the location decides they want to upgrade you...
Yes, you are correct. Bad assumption (and acting entitled rarely helps though fwiw I was very nice about it and didn't demand anything). I guess they didn't really feel like upgrading me.