I just signed up with awardplanner.com last week based on the rave reviews from this forum. I called them and request an award (on Tuesday, I believe) - I then sent them an e-mail updating my request on Wednesday, and I haven't hear back anything from them at all. I will call them on Monday, but I just am disappointed that they didn't give me any updates or anything. I will try to remember to update this thread if they get their act together, but I just wanted to share this with anyone who was thinking of signing up with them.