Well, you're a veteran now, but welcome to FT.

Love the handle - makes me think dreamily about boarding a US A380 on my next PIT-FRA hop... slap - they don't fly PIT-FRA anymore?

In answer to your question - never. If I had a dollar for every US employee (CSR, GA, FA) who's been helpful and professional and had to pay a dollar for everyone who wasn't, I'd retire a very rich man.

Thanks for your good work - it's sincerely appreciated.