Since I stayed at Bora Bora NUi, I read most articles about the hotel here and there.
My impression was that the hardware is good, location is good, but software, especially general services and room service were fair or poor.
We ordered the room service one day and waited about 2 hours.
Fortunately, there were several Japanese Speaking employees, mainly served Japanese clients, were so helpful and whenever local employees could not satisfy our needs, those Japanese employees came in for all coordination.
I wished they would help not only Japanese customers but also anyone in NUi resort.
Unfortunately, they tend to serve Japanese clients because most Japanese clients can't speak English nor French.