Well, I did try with two different agents. Also apparently the second one went and talked to his supervisor. Their explanation was that "there are several series of rewards between Europe and Asia". So how come this information is not shared with the customer? Where is transparency?! On their website it clearly says 60,000. Do you think I have a case to push this further?

Also, can anyone help me find blackout dates for CO's partners? Apparently Emirates blacks-out the entire month of July (at least) for all Europe-DXB flights but I could not find this information anywhere.

Thanks!