Very fair question. I remember reading when your incident occured in CLT and you swore off USAirways. So when I have failed someone, how do I feel. I am trying to think of an instance where I didn't try my best.

Okay the one thing I always felt sort of bad about-I say sort of, because the guy ended up getting on the flight, so it all worked out in the end. We had a flight land where oxygen had been given to a passenger. Since the O2 bottle had been used, the flight could not go unless the bottle was refilled. No one had access to such, so our full flight canceled. Had a guy going to MDT, a trucker actually, whom had driven down from there to my station, was flying back up to repeat. I couldn't confirm him on anything until late in the evening. He was upset, and tired I supposed and I tried to reason with him saying the gentleman on the flight needed the oxygen or something worse may have happened to him. His response, "I hope that guy, I better not say anymore." It wasn't going to end, I hope that guy fully recovers. I was absolutely horrified and thought if this man values another man's life so little, why should I go out of my way to help him. He had actually been confirmed on the flight when I tried to longsell the stand by segment, I really to this day don't know how. But I canceled it out, and placed him as a standby using a different entry. Was it right? Hardly. But I could not reward someone that thought such a thing. There was another lady that if we couldn't have gotten on the next flight, wouldn't have made it home. She was on the standby list under him, so I took volunteers to get them both on.

I always felt really bad, after the fact, that I let that guy make it personal for me. The guy that had needed the oxygen is a CP and a really nice guy. And is fine today and still flying.

So there is my admission of being a bad agent. That is why I don't let things get personal. I pride myself on being the best I can be, so I hate knowing I let that man get to me.