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Old Apr 20, 2006 | 6:40 pm
  #47  
ibrandsguest
 
Join Date: Jan 2003
Programs: American Airlines Platinum, National Executive
Posts: 3,790
Reverse question: how does a GA or other airline employee feel after not doing his or her best to help a customer? Four examples:

1. In Montreal, as a CP, I was #1 on the upgrade list, according to the ticket counter; the (guy) GA cleared other passengers first and then another GA came over and said (in French, which I understand), that I should have been cleared first, the first GA responded (in French), "Those chicks were hot; I had to help them!" and laughed. I was thus stuck in a middle seat coach between two other large guys for what turned out to be a five hour trip on the runway and in flight. I didn't say anything to the GAs.

2. In LGA, I asked if my upgrade had cleared; the GA said, "First class has checked in full!" and so I boarded, in coach; another passenger and I had the same seat so another GA came on to help us get re-seated and fussed at me for having boarded after I had already been upgraded; it was difficult to get from row 18 to row 2 with all of the boarding passengers. I didn't say anything to the GAs.

3. At EWR, I had UA connecting flights (through IAD) on different itineraries since for some reason the website wouldn't let me book the multi-segment trip; I asked the ticket agent if I could check in for both flights (which had just an hour layover), knowing well that I could since I had done it the day before on the outbound trip; she looked at me and said, "No, the computer system will not allow you to check in from a flight from IAD from here." I just thanked the ticket agent.

4. At CLT, a ticket agent was confrontational from the moment I walked up to the ticket counter; I wanted to fly standby to a co-terminal but she kept insisting on me having to pay $XXXX to buy a new ticket, although I had done standby to the same co-terminal before; when I handed her the fare rules showing that it was allowed, she ripped up the fare rules and my boarding pass and said something along the lines of "I don't care; I make the rules here!" This time I responded, very aggressively, but certainly didn't feel badly about it.

Do any gate agents or other employees feel badly after treating customers like that?
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