I'm sorry that you had such a terrible time, and that items like housekeeping and room service ruined your stay.
Unfortunately you'll never prove that your jewelry was stolen rather than lost. It's a shame to lose things that are personal and memorable, and it's a shame that the hotel isn't being more responsive. Of course, none of us have seen all of the correspondence. This is clearly an emotional issue and no amount of responsiveness will really fix the stay.
You've already received all your Starpoints back for the stay, though, that seems like it might be as good as it gets?
Originally Posted by spellbound2
thinking it was the best Starwood in the chain with the best service on one of the best islands in the world
Originally Posted by wildblueyonder
For $1k/night, you'd imagine they could probably afford to have a supervisor observe each room's cleaning.
Alas, this is French Polynesia. Most folks assume that spending $600 - $1300/night means that you're going to get 5* service like one of the better Four Seasons or Peninsula properties. But that isn't the case here.
BOB is paradise. But the service is not anything special.