Originally Posted by socoast
some friends need to change their return ticket (already used the outbound) to extend their stay beyond the 120 days allowed, for medical reasons (undergoing cancer - chemo, dr. says she needs 6 more weeks of treatment)
AA CS says too bad, ticket is worthless past the 120 day limit and they will have to buy a one-way when she is ok to travel. (cost will be about $1200 for both of them)
Anyone have any luck getting a waiver or exception?
I'm trying to see if there's any history of exceptions for this particular rule, and if it's worth continuing the effort.
note: I've already tried asking for a supervisor and the word was still Not Possible to change the 120 limit.
thanks,
Why didn't they buy a ticket with a longer time period?
Wait... I know..... to save money....
They might have thought, "I will buy the cheaper ticket, and if I have to stay longer, I am sure the airline will let me, because I have medical problems.
That's a big problem. People constantly buy restricted tickets to save money, then complain because they believe they have a valid reason to avoid the restrictions. They could try CS again, but if rejected, there really isn't a whole lot left here. They might consider using an award to get back. There is no penalty for using an award ticket one way.