Originally Posted by SchmutzigMSP
All I meant by this, which I thought was simple enough to decipher, is that FlyerTalk is not the official conduit for complaints (or compliments, other comments, etc. ) to NW. While NW may indeed read parts of FT, they're looking for general attitudes and opinions of a group and they're not trying to fish out from threads individual complaints and address them on a case-by-case basis. They have a customer service department for these cases.
OP had an individual complaint and eventually contacted NW about it. That was the right thing to do. Assuming that posting a complaint on FlyerTalk and having the airline read it and subsequently doing something about it is expecting too much...assuming of course you actually want the airline to do something about it.
When did I (the OP) ever suggest that I expected NWA to read, or respond to this complaint on this forum? When did I say "I expect to be contacted by NWA management IMMEDIATELY to explain this lapse?" When did I ever say, "compensate me!!!"?
This was intended for the FT audience, who are NWA's biggest fans and/or detractors. For example: Have you ever seen this person? Is this typical to NWA? Is this another sign of impending doom and gloom? Have they given up? I have a personal problem with this display of unprofessionalism, do you? Etc. These are not the things that one shares with NWA Customer Service.
What am I expecting from NWA? Nothing really. If they throw some miles my way, who cares?; I have so many miles on the various carriers I patronize, I have a hard time using them. A free trip? Who cares. I have enough miles to cover MANY free trips. I don't have the time to use them as it is. Plus, thankfully, I can afford to support my travel habits.
The REAL response I would look for, (which of course I'll never see) is: Dear Mr. Zimmerman: Your feedback is valuable. We have shared this with our station manager in DTW, who has implemented daily staff "lineups and inspections" to ensure that our staff is always in perfect uniform, 24/7. We regularly inspect our staff in the workplace and have a zero tolerance policy for anyone dressed as you described.
We have also implemented a company wide policy that if an employee comes to work out of uniform, they are sent home and disciplined. Repeated occurances will warrant termination, which the unions wholeheartedly support. Most importantly, if they do not represent our image, (which was clearly explained at the time of hire) they never make it out on the floor.
We do not tolerate insubordination. The station managers will be held personally responsible for any lapses in our dress code policy. Should you experience any further deviations of our standards, the station managers name is ......., and can be reached at ............
(So, if anyone at NWA is really reading this, there's my two cents as to how you should respond, and how you should manage your staff).
To the FT audience: Have you ever seen this person? Is this typical to NWA? Is this another sign of impending doom and gloom? Have they given up? I have a personal problem with this display of unprofessionalism, do you?
Best Regards.