I've recently had to have a DONE4 issued ex-BKK in a bit of a hurry. Searching through the forum, I found a few threads recommending travel agents:
The four I emailed were:
The last one bounced, and I could not find an alternative address.
By Saturday morning European time, I recieved a first response from Charlie, with some basic answers and telling me that ticketing was closed for the weekend, so he'd get back to me on Monday. I emailed back to say that that was fine.
Shortly thereafter, I got a reply from Chawla, who not only answered all of my questions, but in fact had gone ahead and made reservations on all the flights I had listed! This was not something I had asked for, but I could check everything on
www.checkmytrip.com with the Amadeus PNR. Pretty impressive.
Mike at Green Travel also emailed me a few hours later saying he'd get back to me on Monday.
Come Monday evening European time I hadn't heard from either Mike or Charlie, so on Tuesday I went ahead and had the DONE4 ticketed by Chawla.
My overall experience with Chawla has been positive. With one exception (see below) I've always had quick responses by email, and when I called them they spoke more than adequate English. A paper ticket was issued, nad I was ready to ex-BKK a few days later. The only remaining matter was picking up the ticket itself. As I would be transiting BKK only and not staying there, I emailed them to say when I'd be arriving and on which flight. This is the one email where I got no reply to quickly. So I sent another one, and still not reply. At this point I didn't have much email access, so I called them to confirm the time and place of pickup.
This is where things went wrong. We had arranged to meet at the arrivals hall as I was coming from my SQ flight at 19:30 on Monday evening. No Chawla to be seen. So I called them again, and it was obvious that they had gotten the time wrong. On the phone I'd said I'd be arriving at 19:30, whereas they had understood 9:30. The thing that annoyed me (misunderstandings can happen of course) is that I had emailed twice the details of my flight with arrival time to them. They had it in writing and this could have gone badly wrong had I been pressed for time.
However, as my flight out of BKK was not due to depart until 1am-ish, there was plenty of time to fix it. I had decided to go into town to have dinner at the Celadon restaurant at the Sukhothai, so I had the ticket delivered there. No problem in the end.
So apart from the misunderstanding at the end, the experience was OK. And I know now how to avoid a recurrence. I certainly would not hesitate to use them again.
As a postscript, a day after my first flight and over a week since the promised Monday, I did get an email from Mike at Green Travel asking if I still needed the DONE4. He was very apologetic, but he was too late. I never heard from Charlie again.